Warranty Policy – Pakshal Impex

At Pakshal Impex, we are committed to offering 100% genuine, brand-sealed IT products and accessories. All products sold on our platform come with manufacturer-authorized warranty, ensuring you receive the after-sales support you deserve.

Brand-Backed Warranty on All Products

Every product you purchase from Pakshal Impex is backed by a brand-authorized warranty. This means your warranty is issued and honored directly by the product manufacturer or brand, not Pakshal Impex. We are an authorized reseller and only supply products that are eligible for official brand warranty coverage.

Warranty Duration

Warranty periods vary based on the brand and type of product. Most computer components and accessories come with a warranty ranging between 1 to 3 years, depending on the manufacturer. The exact duration and terms of warranty can be found:

• On the product packaging or user manual

• On the manufacturer’s official website

• By contacting the brand's customer service

Please note that some brands may offer extended warranties upon online registration, which you are encouraged to complete after purchase.

How to Claim Warranty

Warranty claims must be made directly through the respective brand's authorized service centers. Pakshal Impex does not perform repairs or handle warranty claims in-house. However, we are happy to assist you in locating the right service center or in guiding you through the process.

To initiate a claim, you’ll typically need:

• A valid purchase invoice (which we provide with every order)

• The product’s serial number

• The product in its original condition, along with all included accessories

The brand's service center will inspect the product and, if found to be defective under warranty terms, repair or replace it according to their policy.

What’s Covered

Brand warranties generally cover:

• Manufacturing defects

• Non-functional parts or components under normal usage

• Failures occurring within the warranty period, not caused by external damage

What’s Not Covered

Warranty does not cover:

• Physical damage, cracks, or broken parts

• Electrical damage due to voltage fluctuations or surge

• Water or liquid damage

• Burnt or tampered components

• Unauthorized repairs, modifications, or overclocking

• Any issues that arise after the warranty period ends

• Products where the serial number is removed, defaced, or unreadable

Please refer to the individual brand’s terms for specific exclusions.

Customer Responsibility

As the customer, you are responsible for:

• Retaining the original invoice as proof of purchase

• Ensuring correct installation and usage of the product as per the brand’s guidelines

• Registering your product with the manufacturer, if required, to activate extended warranties

• Reaching out to the brand’s service center for support during the warranty period

How We Can Help

While warranty claims must go through the brand, the Pakshal Impex support team is always here to help. We can:

• Guide you through the process of locating a service center

• Help you understand the brand's claim procedure

• Share any available service center contact details

• Advise you on packaging or documentation needed for service claims

If you're unsure how to proceed, simply reach out to us and we’ll be glad to assist.

Contact Us for Warranty Support Guidance

Call / WhatsApp Support
+91 98200 66311 | +91 84335 66965 | +91 75060 88411 | +91 81695 78047
Support available from Monday to Saturday | 12:30 PM to 7:30 PM

Email: pakshalimpex@yahoo.co.in

By purchasing from Pakshal Impex, you acknowledge and agree that the manufacturer is responsible for all warranty-related services, and that Pakshal Impex acts as a facilitator to ensure you have all the resources and support you need during and after your purchase.

Thank you for choosing us. We are committed to helping you not just at the time of purchase, but throughout the life of your product.