Shipping policy

1. Pan-India Shipping Coverage

We ship to all major cities and towns across India, including remote locations. Our delivery partners include leading courier and logistics companies known for timely and secure deliveries. If your location is in a limited-service zone, our team will inform you promptly and suggest the best possible alternative.

2. Order Processing Time

  • Orders are typically processed within 24 to 48 working hours after payment confirmation.
  • Processing time does not include Sundays or public holidays.
  • During peak seasons, sales, or special promotions, processing times may be slightly extended due to high order volumes.

Once your order is in queue for dispatch, you will receive an order confirmation email or WhatsApp message with a reference number.

3. Estimated Delivery Timelines

  • Metro Cities: 2–3 business days
  • Tier 2 & 3 Cities: 3–5 business days
  • Remote/Rural Areas: 5–7 business days

Please note: Delivery times may vary depending on courier availability, weather conditions, strikes, or other unforeseen factors.

4. Real-Time Order Tracking

Once your order is dispatched, we will share a tracking ID along with the courier partner's details via WhatsApp and/or email. You can use this to monitor the progress of your shipment in real time.

5. Bulk Orders & Urgent Shipping

We accommodate special shipping requests for:

  • Bulk Orders
  • Urgent or Same-Day Dispatch
  • Custom Delivery Instructions

For any of the above, please reach out to our support team before placing your order, and we’ll do our best to meet your requirements.

6. Shipping Charges

  • Standard shipping is calculated based on package weight, dimensions, and delivery location.
  • Shipping fees (if applicable) will be clearly displayed at checkout before payment.
  • Some orders may qualify for free shipping based on promotional offers or minimum purchase values.

7. Delays and Exceptions

While we work hard to ensure timely deliveries, certain situations may lead to delays:

  • Courier service disruptions
  • Weather-related issues
  • Strikes or natural calamities
  • Incorrect shipping information provided at checkout

In such cases, we will keep you informed and provide updated timelines as soon as possible.

8. Damaged or Lost Shipments

If your package arrives damaged, tampered, or is not delivered within the expected timeframe, please contact us immediately. We will raise a case with the courier partner and assist with a resolution, refund, or replacement where applicable.

9. Need Assistance?

For any questions related to shipping, tracking, or order status, contact us through:

Call / WhatsApp
+91 98200 66311 | +91 84335 66965 | +91 75060 88411 | +91 81695 78047
Mon–Sat | 12:30 PM – 7:30 PM

Email
pakshalimpex@yahoo.co.in (For orders, tracking help, inquiries & bulk quotes)

Visit Us
Pakshal Impex Pvt. Ltd.
Shop No. 8, Kartar Mansion - 2, Tribhuvan Marg, Lamington Road, Mumbai - 400004
Google Maps

We appreciate your trust in Pakshal Impex and are committed to offering you a seamless shopping and delivery experience.